Residential Maintenance Account Manager

Employment Type: FULL_TIMEFull Time

The Opportunity

As a Residential Maintenance Account Manager, you will be responsible supervising and coordinating daily landscape maintenance operations required for contracted residential properties, HOA's and more. Snow removal operations are required for this position.

Responsibilities

Property Management

  • Develop strong professional relationships with homeowners, house managers, property managers, the Designscapes Colorado maintenance team and other Designscapes Colorado team members.
  • Understand client needs and find solutions to when problems arise.
  • Provide excellent customer service.
  • Conduct regular site walk-throughs with clients and schedule site visits with crews to ensure work is performed at a high level.
  • Work with crew(s) to make sure they are aware of the expectations to complete the job on time and on budget.
  • Manage job expenses including labor and materials to meet budget guidelines.

Sales

  • Acquire new maintenance accounts.
  • Research, identify, and deliver new business opportunities with new and existing clients through client relationships, cold calling, referral generation, cross selling and networking.
  • Sell enhancements.
  • Evaluate all revenue generating opportunities with clients
  • Set and meet financial goals.

Snow Removal

  • During winter months when landscaping projects are no longer scheduled, must be available 24/7 to assist in removing snow from various commercial and residential properties.
  • Complete snow removal logs.

Qualifications

Education and experience

  • Two (2) to four (4) year degree in Agronomy or Horticulture.
  • Must have valid driver license and clean MVR.

Specialized knowledge, skills and abilities

  • Knowledge of pesticides and their use.
  • Knowledge of local plants.
  • Knowledge of annual color.
  • Annuals: sales and design.
  • Understand standard landscape maintenance practices.
  • Knowledge of irrigation systems and controller programming.
  • Water management skills.
  • Strong eye for detail.
  • Must be proficient in Microsoft Office.
  • Must acquire State Pesticide Applicators license within first year of employment.
  • Strong sales abilities.

Competencies

  • Must posess excellent written and verbal communication skills.
  • Develop and maintain open, two-way communication with all team members.
  • Strong problem solving skills.
  • Strong attention to detail.
  • Demonstrates a high level of initiative to improve efficiencies.
  • Builds a strong sense of team work with co-workers.
  • Displays a positive attitude and is courteous to others.
  • Professional in appearance and presentation.
  • Assists in promoting the company to the public in a positive manner.
  • Takes pride in the work performed.
  • Accepts the initiative to take on additional work if necessary.
  • Listens well and follows directions provided.
  • Shows integrity and consistency in all aspects of performing the job.
  • Attends and actively participates in all necessary meetings.
  • Follows “6 Ways to Measure the Success of Any Project” by Ilya Pozin.
  • Understands the philosophy behind Vander Kooi.

Physical Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Frequently Occasionally Never
Lifting (# of lbs)   20 - 40 lbs  
Carrying X    
Bending X    
Climbing   X  
Pushing   X  
Kneeling X    
Stooping X    
Standing X    
Walking X    
Sitting   X  
Working Outside X    

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, squat and lift objects. May be required to lift and/or move up to 50 to 75 pounds. Must be able to drive during the course of work.

Moderately undesirable working conditions (i.e. occasional exposure to significant levels of temperature, air pollution, noise pollution, chemical gases and substances; physical trauma conditions of a minor nature such as cuts, bruises and minor burns).  The work schedule varies depending on the weather.  The position is required to work weekends (Sat) or late at night.  The crew should be flexible with availability depending on the needs of the customers.

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