Commercial Maintenance Account Manager

Property Management

• Manage a portfolio of commercial accounts.
• Develop strong professional relationships with account managers, irrigation technicians, maintenance foreman, operations manger and other team members to maintain open lines of communication via email, phone or in person.
• Understand client needs and develop close client relationships. 
• Exceed client expectations by providing proactive communication and excellent customer service.
• Meet with clients regularly to conduct site walk-throughs to ensure work is performed at a high level.
• Work with crew (s) to assure they are aware of the expectations to complete the job timely and on budget.
• Manage job expenses (labor and materials) to meet budget guidelines.

Sales

• Acquire new maintenance accounts.
• Research, identify, and deliver profitable business opportunities with new and existing clients through client relationships, cold calling, referral generation, cross selling and networking.
• Sell enhancements.
• Evaluate all revenue generating opportunities with clients.
• Set and meet financial goals.

Snow Removal

• During winter months when landscaping projects are no longer scheduled, must be available 24/7 to assist in managing snow.
• Complete snow removal logs.

Education and Experience

• Two (2) to four (4) year degree in Agronomy or Horticulture.
• Must have valid driver license and clean MVR.

Specialized knowledge, skills and abilities

• Knowledge of pesticides and their use.
• Knowledge of local plants.
• Knowledge of annual color.
• Ability to understand standard maintenance practice in landscaping.
• Knowledge of irrigation systems and controller programming.
• Water management skills.
• Strong eye for detail.
• Must be proficient in Microsoft Office suite.
• Must acquire state pesticide applicators license within first year of employment.
• Must be self motivated and have strong multi tasking, communication and organization skills.
• Strong sales abilities.
• Bilingual a plus.

Competencies

• Must possess excellent people skills and demonstrate effective written and verbal communication skills.
• Develop and maintain open, two-way communication with all team members.
• Strong problem-solving skills.
• Strong attention to detail.
• Demonstrates a high level of initiative to improve efficiencies.
• Builds a strong sense of team work with co-workers.
• Displays a positive attitude and is courteous to others.
• Professional in appearance and presentation.
• Assists in promoting the company to the public in a positive manner.
• Takes pride in the work performed.
• Accepts the initiative to take on additional work if necessary.
• Listens well and follows directions provided.
• Shows integrity and consistency in all aspects of performing the job.
• Attends and actively participates in all necessary meetings.
• Follows “6 Ways to Measure the Success of Any Project” by Ilya Pozin.
• Understands the estimate and philosophy behind Vander Kooi.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Type of Travel: Travel to and from job sites and the office.
• Percent of Travel: 70%

• Must have a valid Driver's License
• Reason for Driver's License: Drive company vehicles or personal vehicle from job site to job site.

Moderately undesirable working conditions. (i.e. occasional exposure to significant levels of temperature, air pollution, noise pollution, chemical gases and substances; physical trauma conditions of a minor nature such as cuts, bruises and minor burns). The work schedule varies depending on the weather. The position is required to work weekends (Sat) or late at night. The crew should be flexible with availability depending on the needs of the customers.